Microsoft Dynamics CRM 4.0 offers you a flexible on-demand solution and drives improved customer communication and sales. Far from the one-size-fits-all solution offered by some, our solution is highly flexible, can be tailored to most customers needs, and is integrated into our platform under a shared Active Directory structure and single sign-on.
If you use Microsoft Office or Microsoft Outlook, you can easily add and use CRM capabilities with Microsoft Dynamics CRM because of its intuitive user interface. Dynamics CRM was designed to integrate with Microsoft Office programs, so you gain a powerful CRM solution using familiar tools. Using the Outlook plugin, you can access a variety of marketing, sales, and customer service modules to market products, make sales decisions, solve problems, and get strategic views of your business
Marketing: Gain a clearer view of your customers and make more informed marketing investments. Our hosted Dynamic CRM 4.0 allows you to segment customer lists and market to one or more of these identified segments individually. With Dynamics CRM, your marketing professionals can leverage tools for:
Customer segmentation
Campaign planning and execution
Data extraction and cleansing
Analysis and reporting
Marketing/sales collaboration tools
Information sharing portals
Sales: Understand your leads, analyze your forecast, and close more business. Our solution gives you a complete view of customer data online or offline, and you can leverage tools that empower your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Dynamics CRM provides:
Lead and opportunity management
Account and contact management
Territory management
Forecasting and sales analytics
Offline and mobile device access
Quick access to products, pricing, and quotes
Customer: Proactively resolve customer challenges and increase long-term customer satisfaction. Improve response to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Dynamics CRM provides functionality for:
Account and contact management
Case and interaction management
Product and contract management
Knowledge-base management
Service scheduling
Workflow across teams and groups
Service reporting and analytics